Mortimer Clarke Solicitors – Customer Promise

Mortimer Clarke Solicitors – Customer Promise

When dealing with customers, we adopt the Customer Promise created by our Group, Cabot Credit Management Group.  This means that we promise our customers:

  • Empathy and Respect
  • Individual Treatment
  • Positive Experience
  • Fair Outcomes

Your Options

When you have an outstanding balance owed to one of our clients, you will have many options available to you:

  • Clear the account in full
  • Set up a Personal Payment Plan and pay in instalments
  • Make a one off payment

For more options, or to ask us any questions about your account, please do call us.

If you do not respond to our letters, we may be instructed to take legal action against you. The best way to avoid this is to contact us.

Free Financial Help

There are organisations that can offer you free financial advice or guidance; some of them are listed below.


When things go wrong

We know we don't always get things right. We want to look into any concerns that you have and try and make things right.  We take on board all the feedback we receive and we try to fix issues that are identified. If you need to make a complaint, click here to find out how.

As a member of the Cabot Credit Management Group, we have the following memberships and accreditations:

CSA Investors In People CCTA